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Support Center

How can we help you?

Fast, personal support for all your hosting, domain, and security questions. Browse the options below or reach us directly.

+31 23 576 5400 Send a Message
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Response within 48 hours

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What do you need help with?

Jump straight to the right resource, no digging required.

My site is down
We'll get you back online
Emails going to spam
We'll investigate
Transfer my domain
We'll guide you through it
SSL / Security error
We'll secure your site
Billing/invoice question
We'll clear it up for you
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Self-Service

Free Diagnostic Tools

Instantly diagnose DNS, SSL, and email issues without waiting for support. No account required.

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DNS Checker

Verify A, MX, CNAME, and TXT records. Check DNS propagation worldwide in seconds.

Check DNS
SSL Checker

Verify expiry, issuer, SANs, and TLS version. Catch "Not secure" warnings before visitors do.

Check SSL
SPF

Validate your email authentication and stop messages landing in spam.

Check Email Auth
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Contact

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Phone
+31 23 576 5400
Mon – Fri, business hours
Email
support@thehostmasters.com
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Common Questions

Frequently Asked Questions

Start with a DNS check to confirm your domain is resolving correctly, then run an SSL check to rule out certificate expiry. If both look fine, call us on +31 23 576 5400, downtime is treated as urgent priority.

In most cases this is an SPF, DKIM, or DMARC misconfiguration. Use our free SPF checker, DKIM checker, and DMARC checker to pinpoint the issue. If you're still stuck, send us your domain and we'll take a look.

In short: unlock your domain at your current registrar, request the EPP/auth code, then contact us and we handle the rest. Most transfers complete within 5 to 7 business days.

Run our SSL checker first, it will show whether the certificate is expired, mismatched, or has a mixed-content issue. If that doesn't help, feel free to contact us and we'll fix it for you.

Email us at support@thehostmasters.com and we'll respond as soon as we can. You can also use the chat widget in the bottom-right corner of this page for asynchronous support.

Yes, upgrades are applied without downtime. Contact us via the form above or call us and we'll apply the change to your account immediately. Compare all hosting plans.
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